Grievance Procedure

At Sophie Bille Brahe, we are committed to fostering an open and respectful environment. We encourage employees, partners, suppliers, and other stakeholders to raise concerns or complaints so that we can address them fairly and promptly.


When to use this procedure
This Grievance Procedure is intended for concerns such as:

- Everyday workplace issues or conflicts.

- Feedback or dissatisfaction with decisions, processes, or services.

- Concerns about working conditions, communication, or cooperation.

- Supplier, partner, or customer concerns that do not involve misconduct or legal breaches.

If your concern relates to serious misconduct, such as fraud, corruption, harassment, discrimination, or breaches of law, please refer instead to our Whistleblower Policy.


How to raise a grievance

1. Initial discussion – Wherever possible, raise the concern directly with your immediate contact (e.g., line manager, project lead, or company representative). Many issues can be resolved informally.

2. Formal grievance – If the issue cannot be resolved informally, or if you prefer, you may submit a formal grievance in writing to esg@sophiebillebrahe.com.

3. Acknowledgement – We will confirm receipt of your grievance within 5 business days.

4. Review and resolution – Your grievance will be reviewed objectively and, if needed, investigated. We aim to provide a written response and proposed resolution within 10 business days.

5. Communication – We will keep you informed throughout the process, provide updates on progress, and confirm once the grievance is resolved. If your submission is not accepted as a grievance, we will explain the reasons clearly.

6. Escalation – If you are not satisfied with the outcome, you may request a further review by senior management.


Confidentiality
While grievances are not generally anonymous, all information will be handled sensitively, and only those directly involved in resolving the matter will be informed.


Non-retaliation
No one raising a grievance in good faith will suffer retaliation or disadvantage as a result.

For any questions about the grievance procedure process, please find all relevant contact information below:

ESG team esg@sophiebillebrahe.com


This policy is adopted in Copenhagen on 30th September 2025.

The Grievance Procedure is annually reviewed to ensure that Sophie Bille Brahe ApS is aligned with current good practices.