How to shop

How to shop

Find a product

By clicking on the shop-link either on front-page or in top menu, you will see a list of all our products sorted by release of collection. Click on the product to gain a detailed view, or use the Refine By function to sort your overview.

Purchase a product

To add products to your shopping cart, use the Add to card button in the detailed product view. Your order will not be placed until you proceed to checkout for confirmation and payment. To proceed to checkout, click the link “Checkout” in the top right corner, or chose to proceed directly after adding product to cart. Review your order and fill out your payment and delivery information, then click through steps to complete your purchase. A preliminary order confirmation will be sent to your registered email address.

Payment and prices

We accept payments by Visa, MasterCard, American Express and PayPal. The full amount will be charged on the date of shipment. Prices include Danish VAT at 25 %. The Danish VAT is deducted for Non-EU customers. Shipping cost will be added to your order according to location.  For complete information on payments and prices, please read our terms and conditions.

Shipping

 Shipping takes approximately 5 business days depending on location of delivery. When your order has been shipped, you will receive a tracking number that enables you to see the status of your shipment at www.ups.com

Exchanging or returning a product

If you should wish to return or exchange a product, first let us know by sending an email to shop@sophiebillebrahe.com within 14 days following the delivery of your order. Please wait for a confirmation email from us with a return bill that you attach to the package. Then request a pickup from UPS at their local office. For info on this please see www.ups.com

Please note that returns will only be accepted if the product is unused and labels and original packaging are fully intact. Refunds for returned products will be made to the credit card of the original purchaser. Please not that shipping cost for original delivery will not be returned and that return is free of charge.

For complete information on shopping at www.sophiebillebrahe.com please read our terms and conditions.

If you have any questions or concerns, please contact us at shop@sophiebillebrahe.com

Sophie Bille Brahe